Looks like an example where collaboration worked inside a company

Tuesday, October 6, 2009

Thinking about what kinds of companies can actually use this.. All? Perhaps..

in reference to:

"“We tried to make it extremely easy to add knowledge. The support engineer is no longer intimidated by a laundry list of steps to get a simple concept added to our shared knowledge base.”"
- Socialtext: Customers: Case Studies: Echo360 (view on Google Sidewiki)